Help & FAQs.
A little clarity for your next step.
Find answers about our services, your account and your orders.
An issue with your order?
File a complaint right from your dashboard. You’ll receive the support team’s response there too.
- 1Open your dashboard
- 2File your order complaint
- 3Receive a response there
Orders & complaints
Order updates, delivery issues and help from the team.
How do I report a problem with my order?
You can file a complaint about the order directly from your dashboard and receive the support team’s response there. This keeps your order issue and the response in one place.
What if my data bundle has not arrived?
You can file an order complaint from your dashboard about a delayed or missing bundle. The support team can investigate the order and respond in your dashboard.
Where will I receive a response to my complaint?
Responses to order complaints are available in your dashboard, so you can follow up on the issue from your account.
What information helps explain an order issue?
The order reference and a clear description of what happened help the support team understand the issue. For delivery problems, the network and the time of purchase also provide useful context.
Can I get help if I cannot access my dashboard?
Yes. The support team can be reached at support@ashbastudentdata.com for account-access questions and general enquiries.
Data bundles
Affordable data for your number and the people you buy for.
Which networks does ASHBA cover?
ASHBA offers affordable data across all networks: MTN, Telecel and AT (AirtelTigo).
Can I buy data for someone else?
Yes. You can buy a bundle for your own number, a friend, a family member or a customer. The bundle goes to the recipient number supplied with the order.
Which network do I choose for a transferred number?
The bundle must match the network the recipient’s number currently uses. A number transferred to another network uses its current network, regardless of its original prefix.
Do all bundles have the same price and validity?
No. Bundles have different prices, data allowances and validity periods. These details are shown with each available plan.
WAEC result checkers
BECE and WASSCE vouchers for customers, family and friends.
Can I buy a result checker for a customer?
Yes. ASHBA offers BECE and WASSCE checkers at affordable prices for customers, family and friends. The candidate uses the voucher serial number and PIN on the official WAEC portal.
What does the candidate need to access their results?
The WAEC portal asks for the candidate’s index number, examination type and year, plus the voucher serial number and PIN. A date of birth may also be required for the selected examination.
Is a result checker the same as a placement checker?
No. A result checker provides access to WAEC examination results. A placement checker is for school placement, which is a separate service.
Can a checker release withheld results?
No. WAEC handles result publication, withheld results and grade corrections. A voucher provides access to results that WAEC has released.
MTN AFA
Number verification, registration and package access.
What is included in an MTN AFA package?
AFA packages include voice minutes and SMS. The AFA + Data option also includes a data allowance.
How do I get access to MTN AFA?
The process starts with MTN number verification in your ASHBA dashboard. If registration is needed, your application goes through approval. An approved number can access AFA packages.
Does registration automatically approve my number?
No. Registration is an application step. Your MTN number gains access to AFA packages after approval.
Does AFA registration include a bundle?
No. Registration and bundle purchases are separate. Approved numbers can buy AFA or AFA + Data packages through MTN’s *1848# menu.
Payments
Payment options, prices and payment-related order issues.
Which payment methods can I use?
ASHBA supports Mobile Money and debit or credit cards. The available payment options are shown with your order.
Where can I see the price of a service?
Prices are shown with the available bundles or services before payment. The cost depends on the selected service and plan.
What if I paid but there is a problem with my order?
You can file a complaint about the payment-related order issue from your dashboard. The support team can investigate and send a response there.
Accounts & agents
Account access and getting started with selling.
Where do I sign in to my account?
The Log in link is the entry to your ASHBA account. Agent account access is also linked from the For agents page.
How does selling with ASHBA work?
Agents buy at ASHBA’s low prices, set their own retail prices and share their store with customers. Earnings come from the difference between selling prices and buying costs, after other costs.
Are agent earnings guaranteed?
No. Earnings depend on your retail prices, sales and costs. There is no guaranteed income.
Can agents report an issue with an order?
Yes. Buyers, including agents buying for customers, can file order complaints from their dashboard and receive responses there.
Good to know.
Easy to get started.
Explore affordable data and result checkers, or learn about MTN AFA.